Job Title
Desktop Support Engineer – IMAC
About the Job
We’re looking for a collaborative and detail-oriented individual to join our End User Services (EUS) team. Reporting to the EUS Tower Lead and Team Leads, you’ll play a key role in ensuring the accuracy of our Stock Management Tool/database and coordinating the end-to-end delivery of IMAC (Install, Move, Add, Change) services. This role is required to be onsite 5 days per week in Barrow in Furness. The individual must have a full UK Driving Licence. If you are successfully offered this position, you will go through a series of pre-employment checks.
Responsibilities
* Build and rebuild devices to meet user needs and follow stock control procedures and support inventory reporting
* Maintain compliance of the Stock Management Tool/database and manage deliveries into stores and follow hardware allocation and disposal processes
* Provision and configure equipment for end users
* Coordinate IMAC deliverables from start to finish
* Deliver a positive and professional customer experience, even in high-pressure situations
Qualifications and Experience
* Experience in inventory management and software/application installation (preferred)
* A proactive approach to problem-solving and awareness of working to defined SLAs
* Basic understanding of server infrastructure and networking and familiarity with ticketing systems
* Ability to manage multiple tasks and priorities in a dynamic environment and good understanding of desktop environments
Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Benefits and Culture
Capgemini is a global business and technology transformation partner. We build an inclusive future, support wellbeing through mental health champions and wellbeing apps, and we offer a professional community of experts. Capgemini is a responsible and diverse group of 340,000 team members.
Application Information
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