Who You Are As a Benefits Officer, you are passionate about delivering exceptional customer service and have the ability to administer Housing Benefit and Council Tax Reduction schemes effectively. You are detail-oriented, have experience in a customer-oriented organization, and possess the skills needed to work within a team to achieve the objectives of the Welfare & Benefits Service. You communicate clearly in English and can handle stressful situations with professionalism and calmness. What the Job Involves The role entails administering Housing Benefit and Council Tax Reduction schemes in compliance with legislation and policy, processing claims, and providing customer-facing support. You will monitor claims, address any issues that arise, and collaborate with various internal departments and external partners to maximize customer benefit entitlements. Responsibilities also include identifying fraud, ensuring data confidentiality, promoting digital communication methods, and contributing positively to team dynamics. You may work remotely or in a hybrid model, occasionally visiting the office for equipment collection. Skills Customer-focused communication Ability to interpret and apply legislation High accuracy under pressure Strong decision-making skills Effective time management Risk assessment and management NEC systems and document management experience