Application Operations Engineer - Pontypridd, South WalesSalary: £28,400Basis: Full timePlease note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered. If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.Who we are At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilities The Application Operations Engineer supports the operational management, maintenance, and continuous improvement of key corporate applications, including Microsoft Dynamics 365 Finance and Operations and CRM. It will ensure the availability, performance, and security of business-critical systems used across Transport for Wales (TfW). Supports the day to day operations and performance of Microsoft Dynamics 365 Finance and Operations, CRM and other enterprise systems. Contributes to service delivery to 5,000+ users across the organisation. Work within a wider IT&DS team of c70, and support the configuration, administration, development, upgrade planning and implementation, handover to BAU (IT Service Desk), and provide escalation support to IT Service Desk for issues experienced with corporate applications. Plan up to six months ahead and implementing application and system updates and changes. Who we're looking for Degree in IT or equivalent experience. Experience supporting enterprise applications and ERP systems. Understanding of finance systems and business processes. Familiarity with incident, problem, and change management. Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.Please note, we reserve the right to close this vacancy early if we receive sufficient applications.Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.