Jewson Darlington, England, United Kingdom
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Jewson Darlington, England, United Kingdom
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Join to apply for the Customer Service Advisor - Yard role at Jewson
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Hours – 7:45am- 5pm Monday to Friday, every second Saturday 8am to 12noon
Jewson, Lingfield Way, Yarm Road Industrial Estate, County Durham, DL1 4PZ
What You’ll Be Doing
* Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
* Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
* Maintain excellent standards across the counter, shop floor and yard.
* Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
* Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
* Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
* Understand our approach to pricing and be able to communicate credible prices
* Support business initiatives to increase sales, margin & service as required
* Continually develop your knowledge of core and specialist product lines to meet customer needs
What We’re Looking For
Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you?
* Competitive Basic Salary
* Retirement Savings Plan (Pension) – with Legal & General
* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Employee Discount
* Refer a Friend scheme
* Wellbeing Centre via WorkPerks
* New Reward and Recognition programme
* 34 days holiday per year
At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's Next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Wholesale Building Materials
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