Sales & Marketing - Hertfordshire
Contract: Full Time
Salary: £36,000 Per Annum
Shift type: Days
Contracted hours: 40
Dual Site Customer Relations Manager | Hertfordshire | 40 hours per week | £36,000 per annum + bonus
Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?
We’re looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you’ll split your time equally, ensuring each home offers a welcoming, informative, and supportive experience for families seeking care for their loved ones.
Locations covered: White House care home in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA)
Reporting to: Regional Director
What You’ll Be Doing
* Be the first point of contact for families, providing expert guidance with warmth and professionalism.
* Build strong local knowledge and networks to connect families to the care they need.
* Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
* Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
* Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
* Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
* Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why Join Us
This role is more than just a customer-facing position it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.
What We’re Looking For
* Excellent communicator with a warm, confident, and professional manner.
* Strong local knowledge of Hertfordshire, ideally with established networks.
* Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
* Highly organised, proactive, and comfortable managing a dual-site schedule.
* IT literate and confident using CRM systems and reporting dashboards.
* Self-motivated, energetic, and driven to deliver results.
* All appointments are subject to an enhanced DBS check.
About Us
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.
Make first impressions count and guide families with confidence.
Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.