The opportunity
In this role, you will play an important part in the Vetting team. You will offer efficient and effective processing of security clearance and client led screening administration within specified legislative, procedural and service guidelines. You will support all activities relating to client screening and security clearance applications, and aftercare of cleared employees and partners. You will be responsible for prioritising urgent business requests, maintaining strong knowledge of screening and government security requirements, and for developing strong relationships with the Business Resilience and client engagement teams. You will be expected to consider requests in accordance with the firm’s policies, re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.
In the role, you will have the opportunity to develop professional working relationships with key operational customers and external providers. You should be committed to your own personal development through completion of appropriate learning, and the development of the team by identifying potential process improvements. You will also have the opportunity to contribute to wider UK Talent Shared Services projects and initiatives.
Your key responsibilities
1. Deliver excellent service in line with security clearance and client led screening processes, ensuring service level agreements and key performance indicators are achieved. Manage a surname split for security clearance, including processing BPSS and National Security Vetting (NSV) applications and completing Aftercare responsibilities such as processing new joiners, leavers, and changes of personal circumstances. Manage clients for screening, working closely with engagement teams to complete file checks, deliver timely initiations, maintain thorough reporting, process completion reports, and occasional completion of client references. Demonstrate proficiency and subject matter expertise in security clearance and client led screening processes, such as developing knowledge of Sterling processes and UK Government vetting guidance, and contributing to the updating of team guidance documents. Develop strong relationships with key stakeholders, internally and externally, enhancing service delivery and enabling collaborative implementation of process improvements. Help manage the security clearance and client led screening mailboxes, responding to queries in a timely and supportive manner, and supporting external clearance confirmations. Support reporting activities, working collaboratively with colleagues to generate and process reports for client led screening and security clearance. Look for opportunities to simplify and enhance processes, including through greater use of technology, to improve service delivery and minimise risk. Contribute to other Talent Shared Services activities.
Skills and attributes for success
We are looking for people with previous experience within a service delivery and team environment, ideally in security vetting or a similar screening role.
Ideally, you’ll have:
2. Knowledge of operational screening systems and procedures Knowledge of security vetting
You must have:
3. GCSE qualification level or equivalent Ability to work to and enhance prescribed procedures Attention to detail and a focus upon accuracy and quality Strong organisational and planning skills to ensure work is delivered to a high standard and within a deadline Excellent IT skills, particularly Excel. Excellent verbal, numeracy and analytical skills.
What we look for:
We are looking for an enthusiastic individual with excellent communication and client service skills. If you have a strong interest in providing vetting expertise, are a team player who flexibly supports your colleagues and you commit to your own personal development, this role is perfect for you.
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
4. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please note
Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness. We ask because it matters!