The Role
We are seeking a full time Night Porter to complete our team, helping to ensure excellent standards of guest care from 10.30pm until 7am, 5 days per week.
Working under the direction of the Night Services Supervisor with responsibility for fire safety, security, hotel reception and guest care during their shift. This is a responsible role requiring someone with a mature head and excellent customer service, communication and organisation skills with energy to deliver service throughout the night in a friendly professional manner.
Duties include;
1. Security and safety of the premises
2. General hotel reception duties including; checking in and checking out guests, switchboard duties and out of hours reservations enquiries
3. On request service of light refreshments and beverages and bar drinks to resident guests after the bar/kitchen has closed
4. Assist with conference room setup and service ensuring all rooms are well presented for the morning shift
5. Assist with the restaurant setup when required so it is fully prepared and presentable for Breakfast guests
6. Ensure the public areas are clean and tidy ready for the start of the day
7. To be the person responsible for fire safety and implementing fire evacuation procedures if ever required during the night adhering to the Hotels Fire Evacuation Plan
8. Action or report any health and safety issues found during the security rounds to the Duty Manager/Maintenance Manager
9. Carry out minor maintenance tasks during the night eg replacement of light bulbs in public areas
Requirements
10. Working 5 nights, 40 hrs per week from 10.30pm to 7am including weekend shifts
11. Smart appearance
12. Excellent communication and customer service skills
13. Energy and enthusiasm for customer service
14. Computer literacy (training will be given on our systems)
15. A mature and responsible approach to managing the hotel overnight
16. Able to provide two excellent work references, including most recent employer
Benefits
17. 4 weeks holiday rising to 5 weeks with service
18. 8 Bank holidays
19. Free car parking
20. Employee uniform
In addition candidates will enjoy a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday