We are looking for a Restaurant Manager who has proven capabilities for running a successful restaurant and promoting excellent customer service. You must be enthusiastic, and wish to proactively develop the business. This is a hands‑on role where teamwork and communication are vital. The main function of the Restaurant General Manager is to oversee staff, ensure that the business operation runs smoothly, and handle escalated customer queries and grievances. Experience at management level and an ability to work weekends are required. Passion for guest service is essential.
Responsibilities
* The smooth running of the department with diligence, discipline and trust
* Ensuring the integrity & security of the tills and till area
* Ensuring all relevant risk & COSHH assessments have been completed and control measures followed
* Monitoring on-going operations and resolving issues promptly
* Identifying and reporting all issues relating to your produce or the team quickly and efficiently
* Ensuring all colleagues & customers are dealt with in a professional, respectful and attentive fashion
* Identifying opportunities to improve sales with good value, high quality, consistent and unique produce
* Identifying and reporting maintenance issues in your department
* Identifying and reporting Health & Safety issues
* Being aware of and managing all food hygiene requirements
* Ensuring all company fixtures and fittings are looked after
* Ensuring all company property, including machinery, equipment, retail stock and non-retail items for colleague use, is looked after and used correctly
* Empowering and developing yourself and your team to their full potential with encouragement and training
The role will include kitchen work and requires cooking experience as well as a minimum of two years of management experience.
Qualifications
* Excellent customer service skills
* Strong communication and team management abilities
* A commitment to delivering an exceptional guest experience
* Previous managerial experience in a restaurant setting
* Good IT skills – proficiency with Excel and Word
* Basic social media knowledge – familiarity with Facebook
Benefits
* Staff car parking
* Staff discount at our garden centres, restaurants, and leisure park
If you would like to join our family‑run business and bring your ideas and talents to our fast‑growing company and forward‑thinking team, we want to hear from you.
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