3rd Line Support/Infrastructure Engineer
£220 per day | Inside IR35 | 12-week contract
Location: Long Eaton | Workstyle: 3 days per week on-site
3rd Line Support/Infrastructure Engineer required to manage escalations across a Microsoft estate - Intune, Entra ID and Azure access management.
The role:
We are working with a well-established organisation in Long Eaton that requires a 3rd Line Support/Infrastructure Engineer for a 12-week contract.
You will be picking up escalations from their managed service provider and acting as a key point of technical resolution across their Microsoft estate. This is a hands-on role focused on troubleshooting, configuration, and supporting business-critical infrastructure.
You will be responsible for:
* Managing and resolving 3rd line escalations from the MSP
* Configuring and managing devices using Intune and Entra ID
* Supporting Azure access and identity management functions
* Handling tickets through the Halo ITSM tool
* Carrying out basic configuration within Halo (experience desirable but not essential)
* Supporting the smooth day-to-day operation of the Microsoft environment
This is an on-site role, three days per week in Long Eaton, and requires someone who can step in quickly and provide support from day one.
What we're looking for:
* Previous 2nd/3rd line support or infrastructure experience
* Good knowledge of Microsoft environments
* Exposure to Intune device configuration
* Entra ID administration
* Understanding of Azure access and identity management
* Experience working with an ITSM tool (Halo desirable but not essential)
* Comfortable handling escalations from an MSP environment
* Immediately available
Contract details:
* £220 per day
* Inside IR35
* 12-week contract
* 3 days per week on-site in Long Eaton