A place to create moments that matter
Location: East, Hybrid with travel around your region and to other Accent offices.
Salary: £55,491 per annum
Permanent, 35 hours per week, Monday – Friday 9am-5pm with on call rota.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About The Role
As Regional Housing Manager, you'll take responsibility for the day‑to‑day operational performance of housing services in your region, ensuring that customers across general needs, leasehold, and homeownership receive responsive and high‑quality support.
While the overall strategy is set by the Director and Assistant Director team, your role is essential in turning those strategic aims into consistent, reliable services that make a real difference to customers.
Your leadership will ensure that our teams stay focused on what matters most: putting the customer first.
Championing a customer‑centric approach
A key focus of this role is strengthening our shift from traditional tenancy management to a true customer‑centred approach.
Regardless of tenure, every customer should experience the same level of respect, clarity, and care – and you'll help make that happen.
Through your leadership, your teams will stay focused on delivering solutions, supporting customers early, and making every interaction count.
Working together to deliver one Accent service
You'll work closely with other Regional Housing Managers and Specialist Housing teams, maintaining strong communication and shared standards so that customers experience one consistent Accent service, wherever they live.
This connection with your peers is vital to driving operational excellence across all regions - ensuring practice is joined‑up, expectations are clear, and we continuously learn from each other.
Building trusted local relationships
As the main operational contact for local authorities and key partners in the East, you'll be a visible presence in the community, representing Accent professionally and confidently.
You'll also play an active role in multi‑agency forums, community networks, and relationships with charities and support organisations, helping us stay responsive to local needs.
What Success Looks Like
Consistent, high‑quality customer experience across all tenures
Strong operational performance with clear, measurable outcomes
Effective partnership working across regions and specialist teams
Positive, proactive relationships with local authorities and community partners
A supportive, empowered team with a strong sense of accountability
Why this role matters
If you're passionate about leading people, improving services, and making sure every customer receives the best possible experience, this role offers a fantastic opportunity to drive real, meaningful impact.
Job Description
To view/download the job description please click here.
Salary
The spot salary for this post is £55,491 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
This position also receives an essential car user allowance and is subject to a DBS check.
About You
Demonstrable understanding of operational housing management across general needs, leasehold, and homeownership services.
Proven ability to deliver services that prioritise customer experience, responsiveness, and quality.
Skilled in leading and supporting teams, coaching positive behaviours, and managing performance to achieve high‑quality outcomes.
Ability to build and maintain constructive relationships with local authorities, partners, and community organisations.
Confident in handling complex situations, using sound judgement and taking a solution‑focused approach.
CIH Level 4 (or willingness to work towards it)
Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you – your experience, goals, and what you bring.
Stage 2: A Place to Show Your Strengths
A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here's what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we'll help you grow and succeed.
This is more than a job – it's a place where you can make an impact, feel valued, and be rewarded for what you do.
We're Committed to Inclusion
We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we'll make it happen.
Because this isn't just a workplace – it's a place to belong.
If you have any queries about the role, please email:
If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.