Operations Director - E-commerce Fulfilment (3PL)
Birmingham or Dublin
£85,000 – £100,000 + Healthy Bonus
IMPACT EVOLVE have partnered exclusively with ParcelPlanet, a rapidly growing e-commerce fulfilment provider, in the search for a new Operations Director to join their senior leadership team.
This is a rare opportunity to take full operational ownership across two 20,000 sq. ft. fulfilment centres (Birmingham & Dublin) and help shape the next stage of growth.
The Opportunity
ParcelPlanet supports brands across B2B and B2C channels with tailored, tech-enabled fulfilment. They’re now investing in operational leadership to future-proof their growth, drive efficiencies, and elevate the customer experience.
As Operations Director, you'll lead site operations, build high-performing teams, and play a critical role in implementing a new WMS. You'll bring structure, process, and strategic thinking to ensure ParcelPlanet remains at the forefront of third-party logistics.
What You’ll Be Doing
* Leading fulfilment operations across two multi-client sites, ensuring accuracy, efficiency, and consistent delivery performance.
* Driving warehouse performance through SOP creation, warehouse flow optimisation, and team development.
* Working closely with the finance team and clients to optimise packaging solutions - balancing cost, sustainability and customer experience.
* Being a key contributor to the WMS implementation project, improving visibility, automation and control.
* Building a culture of accountability, care and continuous improvement, in line with ParcelPlanet’s core values.
* Managing relationships with key clients and carriers, enhancing service levels and delivery outcomes.
What We’re Looking For
* A solid background in e-commerce fulfilment, ideally with multi-site or multi-client experience.
* Demonstrable expertise in B2C and B2B fulfilment.
* Experience in scaling operations, setting KPIs and embedding efficient, data-driven processes.
* Strong leadership skills, you’ll be trusted to inspire, challenge and grow your team.
* Hands-on knowledge of WMS implementation and warehouse tech adoption.
* Packaging insight and an understanding of how to manage it as both a cost centre and a customer experience touchpoint.
Why This Role?
ParcelPlanet is a people-first organisation with a clear mission: to deliver fulfilment that makes brands proud and customers loyal. You’ll be joining a business where your input matters and your expertise will shape the future.
Apply now!
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