The Role
Accommodation Services are looking to recruit a motivated individual to work as part of the Accommodation Team.
The successful candidate will be required to carry out day to day cleaning duties and also deep cleaning in student accommodation. Experience of working as part of a team and in a customer service environment is essential.
The successful candidate must also have a flexible approach to working and be able to work at other residence sites as required.
Post – 20 Hours per week 9:00am -13:00pm, Monday to Friday
Weekend work maybe also required as business needs
Contract - Permanent
Informal enquiries should be directed to Kathleen Sultman, Residence Team Leader
For further information about Accommodation Services see:
To apply please upload your CV and cover letter outlining how your experience and skillset aligns to person specification of job description.
Key Accountabilities
1. To clean, maintain, undertake general tasks and provide services to designated interior and/or exterior areas and associated fixtures, fittings and equipment within them to pre-determined standards and frequencies in order to ensure delivery of a high quality accommodation service
2. To follow Statutory, University and Accommodation Services’ Health and Safety Policies and Procedures when undertaking tasks in order to ensure a safe and secure environment for residents, staff and visitors
3. To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and take immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage
4. Where required, assist with stock control and issue of goods, using predetermined checklists, in order to ensure an efficient service and minimal wastage
5. To report concerns relating to a customer’s wellbeing to line manager or supervisor to ensure health and welfare of all customers
6. To deal with any routine customer queries or complaints to ensure continued customer satisfaction, referring complex matters to line manager
7. To assist the University in promotional activities e.g. showing prospective students and other visitors around during visit days
8. To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge
The Person
Knowledge, Skills and Experience
9. Customer focused approach
10. Ability to communicate clearly
11. Ability to follow instructions clearly
12. Must be a good team worker and equally able to work alone
13. Flexible and adaptable approach
14. Standards orientated
15. Ability to prioritise workload and remain calm under pressure
16. Positive approach to personal and skill development.
17. General knowledge of cleaning duties and safety issues (Desirable)
18. Experience of working in hospitality and catering environment (Desirable)
19. Working in a customer orientated service environment (Desirable)
20. Reliable and dependable
21. A positive flexible “can do” attitude and enthusiastic approach
22. Able to work in other locations as required
Desirable
23. Smart appearance
Attributes and Behaviour
Team working
24. Gets involved with team tasks
25. Shares relevant and useful information with others
26. Talks about other team members in a positive way
27. Willing to help others and share workload
Delivering Services
28. Strive to deliver high quality results
29. Is enthusiastic in getting the job done on time
30. Takes responsibility for own and cooperates with others in achieving targets
Projecting Confidence
31. Projects energy
32. Enthusiastic and positive outlook
33. Demonstrates self-assured manner
Finding Solutions
34. Looks at ways of overcoming obstacles rather than coming to a standstill
35. Keeps an open mind to alternative ways of doing things
36. Confidently deals with a broad range of information
Qualifications
37. Literate and numerate
Desirable
38. Training in Control of Substances Hazardous to Health (COSHH)
39. Training in Manual Handling
40. Knowledge of Health and Safety Practice
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 28329