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IT Technician, Ops Tech Solutions (OTS), Hull
Client:
Amazon UK Services Ltd.
Location:
Hull, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7682f6ebaca8
Job Views:
3
Posted:
17.05.2025
Expiry Date:
01.07.2025
Job Description:
IT Technicians in Amazon's Operations teams do not have traditional office roles; they manage various IT systems at our operational sites. As an IT Support Technician, you will work at a logistics site alongside colleagues, remote support teams, and the business to provide essential IT support. This role involves working with the latest technology in an environment that promotes mentorship and career growth. Amazon offers resources for you to develop your technical skills and earn industry-recognized qualifications.
Key job responsibilities
1. Support local users by installing, supporting, and troubleshooting issues on IT infrastructure, end-user devices, and applications.
2. Manage support tickets, providing first and second-line support.
3. Perform proactive maintenance to maximize IT equipment availability.
4. Implement projects and collaborate with IT colleagues to deliver innovations.
A day in the life
From day one, you will help expand our capabilities by deploying new technologies and assisting colleagues in optimizing their IT tools. If you thrive in a fast-paced environment, this is a great opportunity. You will also have the chance to suggest improvements and collaborate on system upgrades to enhance internal customer service.
BASIC QUALIFICATIONS
* Experience with hardware and software, including Microsoft Office or Windows, in an IT support role.
* Experience working in IT support, asset management, or purchasing.
* Experience communicating with stakeholders at various levels, including peers and leadership.
* Valid driving license.
* Proficiency in the local language, both verbal and written.
PREFERRED QUALIFICATIONS
* Degree in Computer Science or a related technical field.
* Experience with networking infrastructure.
* Experience improving processes and procedures.
* Ability to create clear and concise documentation.
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