YOUR DAILY ADVENTURES WILL INCLUDE:
1. Supply engagement via various communication means: ranks, phone line, SMS and all relevant outreaches (physical and digital)
2. Business development and special projects around increasing brand awareness and engaging our supply base, particularly London Black Cab drivers
3. Rider feedback & driver data analysis, detecting trends in driver behaviours by reviewing both numerical and qualitative data
4. Reporting and presentation of findings on a periodic basis to direct manager and relevant superiors
5. Support to Driver Onboarding and Driver Care teams around tasks such as phone line handling, general in person support, driver onboarding and on car advertising
6. Point of interests and EV local UK championship programs
7. Testing both the passenger and driver app & travelling within London, occasionally beyond in the UK
Our Tools: MS Suite | GSuite | Zendesk | Jira
TO BE SUCCESSFUL IN THIS ROLE:
8. Demonstrated experience in an operational or customer facing role.
9. You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
10. Excellent customer service & organisational skills, eye for detail and problem-solving mindset.
11. Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
12. Great time management: able to prioritise accordingly and able to adapt to change quickly.
13. Excellent level of written, analytical and verbal communication skills in English.
14. Experience as a licensed London Black Cab driver or student currently studying for The Knowledge is a big bonus.
BENEFITS & PERKS IN A NUTSHELL:
15. Hybrid working models
16. Free Udemy e-learning access
17. Sabbatical & special leave policies
18. Subsidised gym membership
19. Birthday, 24th + 31st December off
20. Partner product discounts
21. Mobility Benefits Card
22. L&D opportunities
23. Employee assistance program
24. Personal development budget
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, .