EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER Salary up to £30,000 p/a benefits Dynamic environment with exposure to cutting-edge IT infrastructure Technical client support role, ideal for experienced Windows Server engineers Opportunity to grow within a fast-paced, customer-focused technology company ABOUT THE CLIENT: Our client is a nationally recognised provider of managed IT services, specialising in delivering high-quality connectivity and support solutions to customers across multiple sectors. With a track record spanning over 20 years, they pride themselves on offering reliable and tailored technology services, backed by a highly skilled and collaborative team. They continue to expand as a leader in their space, serving a diverse and growing client base. A GLIMPSE AT THE BENEFITS / CULTURE: Supportive and team-oriented workplace culture Clear pathways for technical development and certification Flexible working options and shift patterns Access to industry training and mentorship Modern office environment with the latest tools and tech 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you will be a vital part of the technical support team, resolving escalated issues and providing expert support across a range of technologies. You will work in a split-shift model, ensuring seamless support coverage, and contribute to maintaining the stability, security, and performance of key systems and services. This role requires strong problem-solving abilities and excellent communication skills, as you will regularly collaborate with internal teams and end users. KEY RESPONSIBILITIES: Provide 2nd line support for escalated technical issues Troubleshoot and resolve issues related to Windows Server, Active Directory, Office 365, and associated technologies Perform user administration and systems maintenance Document solutions and create knowledge base articles for recurring issues Collaborate with 1st line and senior technical teams to resolve complex problems Contribute to continuous improvement of support processes and systems KEY SKILLS / EXPERIENCE: Proven experience in a 2nd line support or similar technical role Strong knowledge of Windows Server environments and Active Directory Hands-on experience with Office 365 and common enterprise applications Understanding of networking fundamentals and associated technologies Excellent communication and customer service skills Ability to work split shifts: 08:00–17:00 and 12:00–21:00, Monday to Friday TO BE CONSIDERED: Please either apply by clicking online or emailing chris.hopley@searchability.com. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.