Job Ref:
AM14751
Branch:
The Caledonian Edinburgh
Location:
The Caledonian, Edinburgh
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Hours per week:
40
Posted date:
03/09/2025
Closing date:
05/10/2025
The Caledonian Edinburgh are recruiting for a Night Auditor:
Our Story:
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburghs Old Town, a UNESCO World Heritage Site.
Located in the heart of Scotlands capital, we are proud to celebrate The Caledonians stories, anecdotes and memories over the last 120 years in Edinburgh.
We would love for you to embark on the journey to our next chapter, The Caley Way! Were delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories. Drawing inspiration from the original Caledonian Railway crests set atop the hotels Grand Staircase, the newly reimaged guest rooms and suites celebrate three of Scotlands prominent cities, and previous capital cities, Edinburgh, Stirling and Inverness.
Our Management Company:
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits:
Competitive Hourly Rate of £13.08
Free and healthy meals when on duty.
50% off our Food & Beverage Venues
The Court & Caley Bar
Discounted use of Leisure Facilities
Stays in our hotels at discounted prices?
Go Hilton Recognition Platform
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships
T&Cs apply
28 Day of Annual Leave, increasing with long service
Flexibility to purchase additional holiday days
Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Would you like to work for a company that gives you:
£250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities
Hotel specific
Free Car Parking
Hotel specific
Stays in our hotels at discounted prices
or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships
T&Cs apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
Does the below sound like you?
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Previous experience in a customer-focused industry
Competent level of IT proficiency
Ambitious and hard working
Good communication and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Night Auditor role for you for you, do you have you the skill set and experience to take on this role?
T
hen whats stopping you?
The Role:
As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
Complete audits, as required in a timely matter
A Night Auditor contributes to the first impressions of our Guests
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out
Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
Ensure that the night porter checklist is complete
Always demonstrate a high level of customer service
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
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