Client Success Manager - Birmingham
The rewards
* £70,000 - £75,000 per year plus bonus
* Bonus scheme
* Clear progression pathway
* Electric company car scheme
* Death in service
* Flexible, hybrid working
* 25 days holiday
* Share options
The role of Client Success Manager:
* Owning customer satisfaction using data-driven decision making to review, improve and scale the customer journey
* Working closely with sales, marketing, operations, technology and product to embed automation and ensure a market-leading level of service
* Using data to drive ROI through communication cadences and strong NPS/CSAT performance
* Taking a tailored, people-centric approach to customer service
The ideal Client Success Manager:
* Demonstrable experience owning customer success improvements
* Experience achieving strong NPS/CSAT scores in a client services role within a tech business
* Strong data-driven decision making to drive ROI
* Experience working within a product-focused tech business (SaaS, FinTech, Martech etc.)
* A real passion for self-improvement and progression
* Excellent communication and presentation skills
* Experience in a high-growth, dynamic scale-up advantageous
This is a role with a market-leading scale-up based in Birmingham city centre, utilising the latest in AI, cloud and automation technology within the professional services space.
With extensive UK growth planned, the Client Success Manager will have the autonomy to innovate and progress in a collaborative, delivery-focused environment.
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