Hospitality Assistant - London Company Description Searcys are looking for a Hospitality Assistant, to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Assistant you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy's procedures and policies. 116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion; This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces. As a Hospitality Assistant you will receive the following industry leading benefits: 50% discount across Searcys venues Enrolment into the Searcys pension scheme Up to 38 days annual leave (dependant on job role) Access to everyday discounts and communication portal Employee assistance programme Enrolment into Searcys Champagne School Meals provided on shift when working within one of our venue Annual celebration event Cycle to work scheme Your birthday off to celebrate in style A day off to volunteer / give back to the charity of your choice Job Description The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event. Job Type: 0 hour contract Salary: 13.85 hourly (plus Tronc after probation) Responsibilities: Welcome customers on arrival, greeting them on a friendly and hospitable manner Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction Abide by company policies and departmental procedures/trainings Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day Answers questions about menu items, ingredients, and pricing Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager Clear table, set up room and replenish stations according to department procedures and manager instructions Follow departmental procedures when carrying out opening/closing duties Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns Present in professional appearance and according to provided dress code. Qualifications Excellent product knowledge (food/beverage) Excellent communication skills Takes the initiative Excellent time management Supportive / Team player Strong presentation skills Excellent customer care skills Additional Information We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London's most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging. To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk