Are you passionate about making a positive impact in our communities? Are you a customer‑focused, dynamic individual looking for the next step in your housing career? Do you have or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!
As a Housing Officer, you will be the primary relationship manager for our customers predominantly based in our Yate patch. You'll deliver front‑line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
Key Responsibilities
* Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
* Conduct tenancy sign‑ups, viewings and ensure compliance with tenancy agreements.
* Manage cases of tenancy breaches, including safeguarding of our customers.
* Oversee estate standards and service contract to ensure value for money and a high‑quality living environment.
* Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and support tenancy and neighbourhood sustainability.
Requirements
* Experience in social housing with experience of tenancy, estate and housing management.
* Be CIH Level 4 qualified, or be willing to work towards.
* Strong interpersonal skills.
* Excellent organisational skills to manage competing priorities in a fast‑paced environment.
* Excellent customer focus, with an ability and drive to improve customer satisfaction.
* Hold a full UK driving licence and access to a suitable vehicle.
Benefits
* Hybrid working: 2–3 days in the office to support your work/life balance.
* Generous annual leave: 26 days plus bank holidays, increasing to 30 days with length of service, plus option to purchase up to 5 extra days (pro‑rated for part‑time).
* Employer contributions to pension up to 9% with defined contribution scheme.
* Health benefits and perks: health care cash plan (£1,100 annually), virtual GP services, discounted gym memberships, retail discounts including a Blue Light Card.
* Learning and development opportunities to grow your career.
* Family support policies, including a new child payment.
* Well‑being programmes: mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
* Smarter travel: Cycle to work and car benefit schemes.
* Paid volunteering days up to four per year.
Working Arrangements
This role is full‑time, permanent, 37 hours per week, predominantly in the Yate area. The successful candidate will live within a reasonable distance of this patch. A flexible working pattern of a 9‑day fortnight is available.
Appointment to this role is subject to a satisfactory basic DBS check.
Please note: This role is not eligible for a Certificate of Sponsorship. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
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