Job summary
The Corner Surgery has an exciting opportunity for a Care Coordinator / Receptionist to join our friendly, welcoming, and supportive team. We are looking for a hardworking and committed individual with a genuine interest in helping patients and contributing to the delivery of high quality healthcare.
The successful candidate will enjoy working as part of a team, have a positive and caring approach, and take pride in providing an excellent service to our patients.
This role is for all day Wednesday and Friday, with some flexibility required to provide cover during annual leave and sickness, as needed.
Main duties of the job
Care Coordinator duties
* Answer the telephone promptly and deal with queries appropriately.
* Book appointments and home visits, ensuring that patients are offered the most appropriate appointment for their need.
* Signpost patients to more appropriate services when necessary.
* Cancel and rearrange appointments when necessary.
* Process requests for prescriptions and liaise with the pharmacy team.
* Deal with patient requests regarding results of diagnostic tests.
* Be the primary link with the social prescribing team, to help co‑coordinate the care for patients where non‑medical issues may be impacting on their health and well‑being, and thus access person‑centred local support and education.
* Have the flexibility to cover reception when required during times of annual leave or sick leave.
Receptionist / Administrator duties
* Record and maintain accurate patient information, summarising and coding information onto the patients notes using the practice computer system.
* Check, scan and electronically file correspondence from the local hospitals and community services.
* Coordinate and organise the Patient Participation Group; liaise with the group members and ensure the agenda and minutes are completed.
About us
We are a small, close knit practice serving around 4,500 patients, with a clinical team consisting of two General Practitioners, two part‑time General Practitioners, two Advanced Nurse Practitioners, one Practice Nurse, one Healthcare Assistant, and a GP Assistant.
We are committed to delivering high quality, friendly, and personalised primary care, while also valuing and protecting a healthy work life balance for our staff.
The Corner Surgery is a proud member of the Southport & Formby GP Federation and the Primary Care Network, and we are also a training practice, regularly hosting junior doctors and medical students.
We enjoy working together as a supportive surgery family and are proud of the positive environment we have created. We hope you will consider joining our happy and dedicated team.
Job responsibilities
The following are the core responsibilities of the care coordinator. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
* Maintaining and monitoring the practice appointment system.
* Process personal, telephone and e‑requests for appointments.
* Answer incoming phone calls, transfer calls or deal with the caller’s request appropriately.
* Signpost patients to the correct service.
* Initiate contact with and respond to requests from patients, team members and external agencies.
* Be the primary link with the social prescribing team, to help co‑coordinate the care for patients where non‑medical issues may be impacting on their health and well‑being, and thus access person‑centred local support and education.
* Coordinate and organise the Patient Participation Group; liaise with the group members and ensure the agenda and minutes are completed.
* Process and distribute incoming and outgoing mail.
* Action incoming emails when necessary.
* Complete opening and closing procedures in accordance with the duty rota and maintaining security in accordance with Practice protocols.
* As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently in accordance with practice guidelines.
* Photocopy documentation as required.
* Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
* Clear and restock consulting rooms as required.
* Manage all queries as necessary in an efficient manner.
* Maintain a clean, tidy, effective working area at all times.
* Monitor and maintain the reception area and notice boards, keeping the reception area free from clutter and obstructions.
* Support all clinical staff with general tasks as requested.
* Provision of refreshments for staff and visitors as required.
In addition to the primary responsibilities, the medical administrator may be requested to:
* Support administrative staff, providing cover during staff absences.
* Scan patient related documentation and attach scanned documents to patient healthcare records.
* Read code data on EMIS clinical system.
* Action tasks from the clinical team in a timely manner.
* Data entry of new and temporary registrations and relevant patient information as required.
* Input data into the patients healthcare records as necessary.
* Carry out system searches as requested.
* Order and monitor stationery supplies.
Person Specification
Other Requirements
Essential
* Flexibility to work outside of core office hours.
* Disclosure Barring Service (DBS) check.
Experience
Essential
* Experience of working with the general public.
Desirable
* Experience of administrative duties.
* Experience of working in a health care setting.
Qualifications
Essential
* Educated to GCSE level or equivalent.
Desirable
* GCSE Mathematics & English (C or above).
* AMSPAR Receptionists Qualification.
* NVQ Level 2 in Health and Social Care.
Skills
Essential
* Excellent communication skills (written and oral).
* Strong IT skills.
* Clear, polite telephone manner.
* Competent in the use of Office and Outlook.
* Effective time management (Planning & Organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving & analytical skills.
* Ability to follow policy and procedure.
Desirable
* EMIS user skills.
Personal Qualities
Essential
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Corner Surgery
Address
117 Fylde Road
Southport
Merseyside
PR9 9XP
Employer's website
https://www.thecornersurgery-southport.nhs.uk/
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