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Role Overview
As a Team Leader covering both Air and Ocean, you will use your talents to create innovative solutions and shape the future of our business. Join a global network of passionate experts, backed by the latest technology, to advance your career.
Overall Role Purpose
* Lead and engage with the Air and Ocean Freight Export teams, reporting to the Station Manager.
* Provide proactive customer service to meet all customer requirements, establish effective working processes, and ensure KPI targets are met, delivering high-quality service to build and develop customer relationships.
Scope of Role
* Manage team productivity, organize, split, and plan daily work for Operations and Customer Service teams.
* Drive performance of AFR & OFR teams, providing leadership and inspiring engagement to achieve key results.
* Support, drive, and commit to the company’s overall strategy.
* Oversee end-to-end activities for AFR & OFR, ensuring process optimization in the Air and Ocean Department.
* Ensure file-level GP, cost allocation, and operational controls are maintained through team empowerment.
* Develop and maintain good relationships with customers, service providers, and internal functions.
* Support sales in customer interactions.
* Check Station Monitor daily and take necessary actions.
* Support KPI achievement and oversee team performance through reviews and evaluations.
* Ensure compliance standards are adhered to and handle escalations appropriately.
People Management
* Identify training needs and opportunities for team development.
* Engage the team with clear direction and achievable work goals.
* Conduct regular 1-2-1 meetings to assess performance and provide support.
* Ensure annual reviews are conducted.
* Address underperformance with support from management and HR.
* Handle employee relations issues promptly with HR support.
* Welcome, induct, and train new starters.
Skills & Qualifications
* Proven leadership experience with a track record of managing teams.
* Ability to inspire and motivate teams.
* Experience in Freight Export, with knowledge of Air & Ocean Freight processes and systems.
* Strong customer service skills and ability to report on business performance.
* Knowledge of freight forwarding, exports, and customs processes.
* Excellent interpersonal, communication, and relationship management skills.
* Understanding of HMRC export processes.
* Commercial awareness and results-driven attitude.
* Willingness to support continuous improvement culture.
* Ability to prioritize and perform under pressure.
Personal Development
* Provide regular feedback and development opportunities to team members.
* Support and inspire self and team development.
* Set personal goals aligned with company values.
* Seek feedback and take responsibility for personal growth.
Additional Details
* Location: Leeds
* Hours: 37.5 per week
* Reports to: Station Manager, Leeds
DHL is a leading global logistics brand, offering a wide range of services worldwide. We are committed to diversity, mutual respect, and creating a workplace focused on results, where talents are nurtured and careers can grow across divisions and countries.
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