Job Description As a Team Member - •Prepare and serve a wide range of coffee beverages, including espresso, cappuccinos, lattes, and macchiatos, according to established recipes and standards. •Grind coffee beans, tamp the grounds, and operate espresso machines to extract quality shots of espresso. •Steam and texture milk to create silky-smooth foam for latte art and consistent milk-based beverages. •Provide exceptional customer service by greeting customers, taking orders, and answering questions about coffee, ingredients, and menu items. •Recommend and upsell additional products, such as pastries or specialty coffee blends, to enhance the customer experience. •Maintain a clean and organized work area, including brewing equipment, countertops, and display cases. •Restock supplies and ensure that inventory levels are sufficient for daily operations. •Follow health and safety guidelines and maintain proper food handling and sanitation standards. •Handle cash and operate the cash register/ card machine accurately for transactions. •Stay updated on new coffee trends, brewing techniques, and industry developments to provide the best possible service to customers. •Attend all location management meetings as required •Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified •Attend to any reasonable request made by the client or BaxterStorey Management. •Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded. •Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements. •Help with the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained. •Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently. •Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations. •Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages. •Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner. •Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services. •Assist with post-meeting/event cleanup tasks, including the removal of waste, packing equipment, and returning the venue to its original state. Greet customers warmly and create a welcoming atmosphere. •Handle customer complaints and resolve issues in a professional and courteous manner. •Utilize the point-of-sale system to process orders accurately. •Clean and sanitize tables, counters, and service areas regularly. •Ensure the café's cleanliness and tidiness by sweeping, mopping, and taking out rubbish. •Work closely with the kitchen staff to ensure timely and accurate food delivery.