Service and Support Engineer – Labman Automation
Job Type: Full-time
Location: Jealott's Hill (with worldwide travel)
Pay: From £44,000 per year (more depending on experience)
(Full UK Driving Licence required)
Labman Automation is a multi-award-winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world.
Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking proactive and technically skilled Service and Support Engineers to ensure the reliability, efficiency and performance of our laboratory automation systems. You will play a critical role in maintaining and optimising Labman systems within our Support team, in this case, based at Jealott's Hill (Syngenta, Jealott's Hill, Warfield, Bracknell RG42 6EY).
What You'll Do:
* Install, maintain, and repair laboratory automation systems.
* Provide remote and on-site technical support and training to customers, operators and internal teams.
* Conduct performance testing and ensure all systems meet Labman's quality standards.
* Build strong relationships with customers by providing excellent service and timely solutions.
* Accurately document all service activities, maintenance schedules and customer interactions.
* Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing.
* Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On-site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc.
What You Bring:
* Proven experience in problem solving & fault-finding skills including decision making, clear communication, research & analysis skills.
* Strong electromechanical knowledge.
* Ability to work with hand tools in a quick, accurate, manner.
* Enthusiasm and willingness to get stuck in.
* Willingness to travel within the UK and worldwide (your main place of work will be at Jealott's Hill). Expect ~25% worldwide travel, ~25% on-site work & ~50% local visits (after training period).
* Ability to work independently, take initiative and prioritise work.
* Excellent verbal and written communication skills.
What we offer you:
* The opportunity to work with industry-leading scientific customers and cutting-edge technology.
* 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
* Worldwide travel opportunities.
* Generous expenses allowance and overnight bonus when working away.
* Company workwear and tools.
* Profit share scheme.
* EV car purchase salary sacrifice scheme.
* Private healthcare scheme.
* Free access to counsellor and psychotherapist.
* CPD support and annual subscription to appropriate body covered.
* Cycle to work scheme.
Culture
At Labman, innovation is at the heart of everything we do. We are a creative and collaborative team, united by a culture of mutual support. Our commitment is to deliver excellence in every aspect of our work while upholding respect for ourselves, our community, and the planet. And we never forget to enjoy the journey—bringing passion and fun to everything we do.
* In it together – A team; a community of mutual support
* Excellence – Delivering work of the highest quality
* Humility – Respecting yourself and others
* Sustainability – Recognising our impact on the planet, our company, and our community
* Fun – Enjoying your work