4+ years of experience in management consulting or high-growth operations, with a strong preference for candidates from the healthcare or telemedicine sectors
Proven people management experience, with a track record of leading operationally focused individuals or small teams
Impressive analytical skills and a strong understanding of financial modeling, with the ability to manage large datasets
A natural ability to navigate ambiguity by creating structure, using data to derive insights, and solving complex problems independently
High emotional intelligence and exceptional communication skills, allowing you to build relationships and collaborate effectively across cross‑functional teams
A process‑oriented mindset with the agility to master new systems quickly and the proactivity to drive continuous improvements without oversight
Tech‑forward acumen, including a proven record of leveraging AI tools to create operational efficiencies
Experience thriving in a fast‑paced startup or scale‑up environment where speed and adaptability are essential for success
What the job involves
The Operations Manager is an important hire for HeliosX as we step into the next phase of our growth journey
With a global footprint of 400+ clinicians serving millions of patients, our Clinical Operations team acts as the engine of the service, designing and scaling the critical infrastructure that enables seamless clinical delivery
You will be a self‑motivated high achiever who thrives in a fast‑paced environment, using exceptional data skills to uncover root causes and manage large datasets to support strategic solutions
Beyond the numbers, your project management skills and emotional intelligence will be invaluable assets as you lead initiatives, manage a growing team, and collaborate cross‑functionally to ensure HeliosX’s continued success as we scale into new markets
This is a full‑time, permanent role. You will be required on‑site in our Central London office 2 days per week, with the rest of the time spent working from home
Lead & Manage: Take direct management responsibility for the growing Operations Coordinator team, guiding dynamic colleagues with a vital remit across all areas of our operations
Performance Analysis: Conduct structured weekly deep‑dives into Clinical Operations performance, producing clear summaries of trends, recurring issues, and recommended actions
Triage & Resolution: Handle first‑line triage of clinical operational issues, working cross‑functionally to implement fast‑fixes or build scalable solutions that ensure service continuity
Financial & Variance Analysis: Assist with variance analysis on cost reporting, reconciling actuals against forecasts, surfacing discrepancies, and preparing materials for weekly reviews
Workforce Planning: Partner with Analyst colleagues to oversee rotas and scheduling to ensure adequate clinical coverage, reacting quickly to demand spikes with flexible resource options
Infrastructure Scaling: Implement WFM (Workforce Management) systems, performance dashboards, and core operational infrastructure as markets scale
Continuous Improvement: Maintain a forward‑thinking mindset, actively leveraging AI and automation to streamline processes and optimize our operational infrastructure
