Job Summary
We are seeking hard-working, motivated Supervisors to support the Front of House and Bar operations for performances at Troubadour Wembley Park Theatre, currently home to Starlight Express.
Job Description
STAFF MANAGEMENT
* Lead our Theatre, Venue and Bar teams to ensure high standards of service and professionalism.
* Assist the Front of House and Bar Managers in the training, supervising, and appraising of FOH Hosts.
* Assign and oversee daily roles and responsibilities to ensure operational efficiency.
* Conduct staff briefings and debriefings, communicating show and venue-specific information and capturing feedback.
* Support the Duty Manager in maintaining safe staffing levels and consistent working practices.
DAY-TO-DAY OPERATIONAL MANAGEMENT
* Oversee Front of House and Bar operations, ensuring adherence to company policies, health & safety, and licensing regulations.
* Conduct emergency drills and ensure all staff are prepared for fire or security incidents.
* Perform thorough venue checks prior to audience arrival and ensure the site is safe and ready for operations.
* Address any operational issues or faults, escalating to the Duty Manager as needed.
* Supervising the bar and venue/merchandise sales team to ensure that customers are served in an efficient, warm and professional manner in order to maximise sales revenue.
* Contribute to maintaining and auditing a high standard of the overall audience experience.
ADMINISTRATION & FINANCE
* Review and reconcile daily sales records and reports for both merchandise and bar operations.
* Complete a daily bar log.
* Support stock management, including conducting stock takes, and advising on stock requirements.
* Contribute to the completion of accurate and detailed FOH show reports.
* Support the development of bar or merchandise promotions.
CUSTOMER SERVICE & EDUCATION
* Maintain and promote exemplary customer service across all areas of operation.
* Support Group/School and access bookings.
* Assist in coordinating lost property on site.
HEALTH & SAFETY
* Promote a culture of safety and compliance throughout the venue.
* Promptly report any breaches or safety concerns to the Duty Manager.
Job Requirements
REQUIRED
* Experience in a supervisory role in a theatre, bar, or hospitality.
* Strong interpersonal and team leadership skills.
* Demonstrated knowledge of customer service excellence and venue management best practice.
* Highly organised with a flexible, solutions-focused approach.
* Able to remain calm under pressure and prioritise effectively.
* Professional, confident, and approachable communication style.
* Working knowledge of health & safety practices in a public venue.
DESIRABLE
* Experience with EPOS systems / similar till systems.
* Personal licence holder.
* Food Safety Level 2 certification.
* Interest in theatre and the arts.
Job Overview
* Job Title: FRONT OF HOUSE & BAR SUPERVISOR
Troubadour Theatres is a company which specialises in large-scale installation theatres and studios. We build and operate go-to destination venues that are fully flexible, contemporary and impressive with the ability to showcase world-class entertainment whilst providing a greater audience experience for all.
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