Job Description
Were exclusively recruiting a Fuel Coordinator for a growing manufacturing business in the Malton area, working on-site in their Fuel Office. This is a full-time role where youll be central to a busy, fast-moving customer operation.
Youll join a supportive, service-led team within a well-established manufacturing business. Theyre proud of their reputation for reliability, responsiveness, and long-term customer relationships.
Continued growth and high seasonal demand mean theyre strengthening the Fuel Office team with someone who thrives in a fast-paced environment and enjoys taking ownership of the role.
What the Fuel Coordinator job involves
* Handling inbound calls and emails, owning customer queries and resolving issues quickly and professionally
* Creating quotes, negotiating fuel prices, processing orders, and taking payments accurately and efficiently
* Keeping customers updated, building strong relationships, and managing expectations during peak periods
* Investigating problems, identifying solutions, and following through to resolution; escalating appropriately
* Working closely with and supporting the department manager to maintain service levels and improve processes
Skills required
1. Experience in customer service / order processing (Manufacturing, Engineering, Logistics, or s...