Pensions | Customer Journey Design | 6 Month Project | Competitive Day Rate | London (Hybrid)
We're looking for a Senior/Principal level Pensions Customer Journey Design Consultant to lead a focused project improving member customer journeys across key life events.
You'll take complex pensions content and turn it into clear, human, member friendly communications across journeys such as retirement, transfers out, death, and divorce.
What you'll do:
Shape & refine member journeys
Translate technical pensions language into simple consumer messaging
Designs that work for members and administration teams
Bring pensions expertise to customer journey thinkingWe're looking for:
Strong pensions comms experience
Someone who can step in at senior level and deliver fast
A member centric communicator who can simplify complexity
If you're passionate about improving the member experience in pensions, I'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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