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Customer ConsultantHours:
Salary:
£23,600 Per Annum
Closing Date:
Mon, 30 Jun 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our York branch.
The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information about our full savings range, products, and services. By really listening to and getting to know our customers, you will help them review their circumstances and goals, while providing straightforward, helpful service that showcases your enthusiasm and professionalism.
Our branches are the heart of our communities, supporting customers face-to-face, virtually, and through outbound contact, reaching customers at relevant times. Whether promoting a new product or resolving a problem, you will always prioritize our customers' needs and deliver first-class service.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a knowledgeable resource to help them achieve their financial goals.
Who Are We?
Not just another building society or job. We are the fourth-largest building society in the UK, and as a mutual organization, we are owned by our members, not shareholders.
We value who you are as a person. Our membership is diverse, and we want our colleagues to reflect that. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.
Together, you can help us build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Regardless of your background or goals, we will help you take the next step toward a better future.
What Will You Be Doing As A Customer Consultant?
1. Be the First Point of Contact: Greet customers warmly, both in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover and understand customer needs, providing tailored solutions.
3. Listen and Tailor Solutions: Carefully listen to each customer's circumstances and offer personalized solutions that meet their needs.
4. Proactive Outreach: Reach out to customers over the phone to identify needs and discuss support options.
5. Maintain Accurate Records: Use our internal systems to keep customer records up-to-date, with special attention to vulnerable customers.
6. Adhere to Policies: Understand and follow our policies, standards, and controls, supported by comprehensive training and coaching.
What Do We Need From You?
1. Previous experience interacting with customers, whether in banking, retail, hospitality, healthcare, or other sectors, demonstrating a passion for delivering exceptional service.
2. The ability to work well with others, with a 'one-team' mindset.
3. Ability to react quickly during busy periods and manage a variety of customer interactions efficiently.
4. A desire and ability to grow, adapt, and change in response to business needs and priorities.
What Is In It For You?
The role is permanent, working 36 hours per week across Monday to Saturday to support branch hours. The primary location is York, with occasional work in Selby, to be discussed at interview.
The salary is £23,600 per annum. We offer additional benefits including:
* Annual discretionary bonus scheme: average on-target bonus of 8%, based on personal and company performance.
* 25 days of annual leave plus bank holidays, increasing to 30 days after 5 years.
* Holiday trading scheme to buy or sell additional leave days.
* Employer-matched pension contributions up to 10%.
* Access to a benefits portal including Employee Assistance Programme and employee discounts.
* Paid volunteering days, charity initiatives, and other engagement activities.
* Colleague mortgage and savings accounts, private medical insurance, salary sacrifice for electric/hybrid cars, and more.
Job ID JR3090
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