Customer Service Representative Irlam (M44) up to £27,500
Location: Irlam (M44)
Job Type: Permanent Full-time
Salary: Up to £27,500 DOE + 10% Bonus
A leading global organisation is seeking an experienced and proactive Customer Service Administrator to join their team. This role offers the opportunity to provide excellent customer support while contributing to a fast-paced, international environment.
Key Responsibilities
* Acting as a primary point of contact for customer enquiries via phone and email, providing timely and accurate information
* Handling customer queries professionally and courteously
* Liaising with internal teams to resolve customer issues and support the successful completion of customer requests
* Proactively monitor open requests or orders and follow up to ensure commitments are met
* Keeping customers informed of progress, delays, or changes in a clear and timely manner
* Maintaining accurate records within internal systems and ensure data integrity
* Supporting order processing, returns, replacements, and general post-sales enquiries
* Assisting with basic export documentation and international order coordination
* Provide support and cover for colleagues during periods of absence or high workload
* Contribute to continuous improvement of customer service processes and practice
Skills & Experience
* Previous experience in a customer service or administrative role – essential
* Strong verbal and written communication skills with a confident telephone manner
* Customer‑focused, with a passion to deliver an excellent customer service
* Ability to prioritise tasks
* Strong organisational skills and attention to detail
* Confident using Microsoft Office applications (Outlook, Word, Excel), Salesforce or an equivalent CRM system and internal ERP systems
For further information about this opportunity please call Maddie or Abbie at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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