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Apply to: Apprentice Medical Receptionist/Administrator
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Apprentice Medical Receptionist/Administrator
, Apply From: 18/07/2025
Learning Provider
Delivered by ACCESS TRAINING LIMITED
Employer
CENTRE OF GATESHEAD MEDICAL GROUP FAO SUSAN BRIDLE
Vacancy Description
* Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries
* Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently
* Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner
* Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice
* Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage
* Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up
* Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff
* Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system
* Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.
* Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
* Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call
* Attend all statutory training courses as required
* Interaction with colleagues in the reception, secretarial and admin team
* Reports to Team Leaders/Deputy Practice Manager
* Liaises with nursing team and medical/clinical personnel
This job description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.
Key Details
Vacancy Title
Apprentice Medical Receptionist/Administrator
Employer Description
As a large practice, the medical group offer a comprehensive range of clinical services within the Gateshead area.
Vacancy Location
Prince Consort Road NE8 1NB
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000331923
Key Dates
Apply From
18/07/2025
Closing Date For Applications
2025-08-16 23:59:59
Interview Begin From
Possible Start Date
2025-08-22 00:00:00
Training
Training to be Provided
Business Administration Level 3 Apprenticeship alongside internal training on policies and procedures.
Training delivered by Access Training through a mixture of projects, training workshops and one-to-one support.
Learning Provider
ACCESS TRAINING LIMITED
Skills Required
Communication skillsAttention to detailOrganisation skillsCreativeInitiativeCalm in stressful situations
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