Role: Internal IT Support Engineer (London) Location : London, hybrid (an average of 3 days / week in the office)
mkodo builds world-class apps, middleware, and digital products in the global lottery, betting, and gaming space. We are committed to personal development, career progression, and delivering top-quality work.
As part of Pollard Banknote Limited (PBL) since 2020, mkodo enjoys the benefits of strong financial backing and global reach.
This is an exciting opportunity for a technically skilled, customer-oriented individual to support mkodo staff by managing internal IT support operations. The role is hybrid and based in our London office, requiring a regular physical presence (average 3 days/week). We're looking for someone with strong communication skills and a proactive mindset, who makes the experience of using the Service Desk a positive one.
Provide 1st and 2nd line technical support to staff across mkodo offices (in person and remote).
Manage end-user computer estate (laptops, mobile devices – Windows & macOS) using tools like Manage Engine/Intune.
Support and manage various software tools (Jira, ServiceNow, Microsoft Office, Teams, Salesforce, Miro, Moorepay HR, and finance systems).
Administer and troubleshoot office equipment including video conferencing tools, networking equipment, and printers.
Conduct quarterly software access reviews and scheduled information security checks (e.g., Maintain and manage the IT Asset Register and ITOPs third-party supplier register
Liaise with third party suppliers for procurement of IT equipment.
Assist with audits (internal/external) and GDPR data access requests with appropriate approval authority.
Contribute to the development of Service Desk standards, processes, and KPIs.
Provide flexible support to CMS, infrastructure, and information security teams within capability and bandwidth.
Support mkodo in the implementation and ongoing maintenance of its ISO27001 Information Security Management System (ISMS).
Adhere to all relevant mkodo ISO27001 Information Security Management System (ISMS) policies, procedures and requirements at all times.
Complete any reasonable tasks relating to the mkodo ISO27001 Information Security Management System (ISMS).
Experience in a similar technical support role.
Experience with both Windows and macOS operating systems.
Information security awareness and integrity in handling confidential information.
Willingness to travel occasionally between London and Newcastle as needed.
Experience in monitoring and supporting information security tooling.
Experience supporting office networks and Wi-Fi infrastructure.
Exposure to 3rd-line or infrastructure support tasks.
Knowledge of implementation and support of enterprise software tooling.
Hybrid Working
Generous Holiday Allowance (increasing with service)
Gifted day over Christmas period
Birthday off!
Performance Bonus & Profit Share Scheme
Life Insurance
Tech Loan Scheme
Cycle to Work Scheme
Contributory Pension
Employee Assistance Programme
Home working expense payment when joining
Relevant individual training budget.
Digital Nomad Policy
Generous refer a friend scheme.