Role: Day Concierge (Residential Development) Location: Marylebone Working Hours: 7am - 7pm, 4 on 4 off Salary: £31000 About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced, responsible and reliable candidate with previous experience working as a Residential or Hotel Concierge, to work at a high end boutique residential development in Marylebone, London Key Responsibilities: The Day Concierge will be have responsibility for the smooth running of the development and the well being of its residents. Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels. Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests. Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed. Proactively address issues before escalation and engage in effective problem resolution. Qualifications and Experience: All applicants for this Day Concierge must meet the following criteria Previous experience in Hotels or Residential Front of House roles preferred Previous experience in a position of significant trust and responsibility, with the confidence and experience to be the sole person responsible in an emergency Someone mature, conscientious, reliable Outstanding personal presentation, to the finest detail Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language Excellent interpersonal, rapport and relationship building skills Superb problem solving skills, with the ability to multi task whilst under pressure Ability to maintain discretion, professionalism, and confidentiality at all times. Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.