Digital Account Manager with client coordination, delivery support, and commercial awareness required by a software consultancy based in Crewe. You’ll manage client relationships across web and software projects, helping guide delivery and identify growth opportunities.
This Account Manager role spans client service and delivery planning. You'll work with internal teams to deliver websites and software solutions for a wide range of businesses, from initial brief to completion.
Responsibilities:
* Manage web and software projects for a range of clients
* Plan and coordinate work with internal designers, developers, and testers
* Lead client communication, including progress updates and calls
* Track usage on support contracts and suggest additional services
* Help improve delivery processes and team workflows
* Identify upsell opportunities and support the sales team
Essential:
* Strong organisational and communication skills
* Confident managing clients and changing priorities
* Able to explain technical ideas to non-technical people
* Proactive and commercially aware
* Background in sales or client account management
* Able to work full-time on site in Crewe
Desirable:
* Experience in a digital agency or software environment
* Familiar with tools like JIRA, Slack, or Microsoft Project
* Understanding of websites, CMS platforms, or web applications
* Degree educated