Social network you want to login/join with:
Service Performance Manager, Southend-on-Sea
Client: CBW Staffing Solutions
Location:
Job Category: Other
-
EU work permit required: Yes
Job Reference:
Job Views:
17
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Service Performance Manager - FM Provider - Southend-on-Sea - Up to £55k per annum
Exciting opportunity to work for an established FM service provider situated in Southend-on-Sea. CBW is currently recruiting for a Service Performance Manager to work across our client's portfolio. This will be an office-based role with a requirement to attend client sites as needed. The company offers a competitive salary of up to £55,000 based on experience.
Hours of Work
Monday to Friday, 08:00am to 17:00pm (Office or on-site visits)
Key duties & responsibilities
* Logging work, coordinating with operational teams, uploading documentation, managing customer expectations, and communication throughout the process.
* Ensuring high standards of customer service.
* Managing Planned Maintenance scheduling and documentation compliance.
* Developing improvement plans for underperforming areas.
* Collaborating with operational teams to drive continuous improvement.
* Analyzing data trends to improve response times.
* Building processes, procedures, and governance structures.
* Ensuring adherence to KPIs and SLAs.
* Providing strategic analysis and forward-looking guidance for business development.
* Generating analytical reports for management decision-making.
* Tracking internal metrics.
* Managing document control via SharePoint and online systems, with regular audits.
* Preparing monthly reports on QHSE, finance, and strategy.
* Managing account communications, including weekly updates.
* Onboarding new hires effectively.
* Managing client expectations and handling complaints.
* Developing cost and service sheets, raising quotes and PO numbers.
* Managing data effectively.
Requirements:
* Proven experience in Facilities Management.
* Experience in a business or finance environment.
* Excellent customer service skills.
* Management experience.
* Administrative and finance experience.
* IT proficiency.
* Leadership and interpersonal skills.
* Strong communication skills for dealing with all staff levels.
* Proactive approach to operational excellence.
#J-18808-Ljbffr