Job overview
Do you have a passion for working collaboratively in an environment thriving on positive change? If so, then this role of Assistant Catering &Retail Manager at LTHTR may be just the job for you!
Our team is just that – a team – all supporting each other and working together to achieve the best outcomes, and we are really proud of this. We cannot wait to welcome you to the team when you start and will have experienced management to help you along the way.
Our service is one where your passion, drive and motivation will genuinely make a real difference. Don’t just take our word for it, have a chat with Andrew Dunne, our Trust Catering Manager (contact details are at the end of advert)
We also have some fab videos of our and, to give you an idea of what it will be like to work in our team (opens in new tab).
Main duties of the job
To support the Trust Catering Retail Manager in the day to day efficient running of the department by providing strong leadership and direction to the team, monitoring and maintaining standards to ensure the safe and compliant delivery of the service for patients, staff and visitors to the organisation.
To line manage the Retail Catering Team, Supporting the Supervisors in their daily activities along with ensuring all staff are provided with training and development support to which meets the legislative requirements and departmental needs.
To proactively review the retail offering in all Trust outlets, providing continuous improvement in relation to the food offer including Click and Collect, as well as driving increased income.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
1. Effectively support the management team in the day to day running of the department, including leading and managing the team, Food Hygiene and Health and Safety compliance.
2. Deputise for the Trust Catering Retail Manager in their absence and as appropriate and provide cover when required.
3. Support with HR Processes within own team.
4. Assist with the recruitment and selection processes within the department, liaising with the Quality Assurance Manager regarding induction and initial training.
5. Act as a role model, presenting a positive image of self, team and organisation.
6. Communicate all relevant information within the team and wider organisation as required.
7. As part of the management team assist with the organisation of Catering in relation to the trusts retail offering. This will include organising staffing, ordering food, transportation and communication between kitchen and retail staff to ensure an efficient, effective service.
Person specification
Knowledge & Experience
Essential criteria
8. Experience of supervising large teams
9. Knowledge and experience of marketing and promoting retail offers
Desirable criteria
10. Experience of working within a large-scale NHS catering operation
11. Knowledge of Commissioning for Quality & Innovation framework
12. Experience of managing NHS budgets
Qualification & Education
Essential criteria
13. NVQ Level 3 in Hospitality Leadership and Supervision or equivalent experience managing in a retail outle
14. Advanced Food Hygiene Certificate
15. Level 2 Certificate in Hazard Analysis Critical Control Points
16. Level 2 Certificate in Allergen Awareness
Desirable criteria
17. Member of HCA.
18. Health & Safety Certificate
19. Manual Handling Trained