Job information
Location: Northampton, England, United Kingdom
Client / Employer: Occupop
Job reference: 112f4d170893a717a84926aec0060a51
Listing type: Basic
EU work permit required: No
Posted: 20.05.2026
Job Title: Customer Advisor
Hours: 41.5 hrs/week (Mon 9-6, Tue 8-5, Wed 9-5, Thu 9-6, Fri 8-5)
Salary: £27,428
Key Responsibilities
* Handle inbound customer calls and enquiries professionally and efficiently
* Build rapport with customers and identify their needs
* Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
* Follow up on abandoned calls promptly
* Assist with general dealership admin, including job cards and marketing mail-outs
* Promote a positive and collaborative team environment
What We're Looking For
* A polite, professional, and helpful approach
* Excellent communication skills and a warm telephone manner
* Self-motivated and able to work independently or within a team
* Previous customer service and administration experience essential
* Proficient in Microsoft Outlook, Word, and Excel
* A smart, professional appearance
* Willingness to be flexible with hours for holiday or sickness cover
Why Join Us?
You'll be joining a supportive and engaging team, where your contribution matters and your development is encouraged. If you're ready to take your customer service career to the next level, we want to hear from you.
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