Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
Manage and lead your team by giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
Act upon information and feedback from across the business (e.g., spotlight, engagement survey, and team member feedback).
Ensure that the department is fully compliant with trading standards, health and safety legislation, and all store operating procedures.
Achieve stock loss KPI through effective management of procedures, stockless action plans, and team member training.
Liaise and influence VM and B&M teams to seek ways to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.
Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements.
A bit about you:
You are commercially minded, understanding the numbers, with a plan to achieve sales targets, manage stock levels, and react to external factors impacting performance.
You are collaborative, building relationships with your team, concession partners, and the wider Selfridges community to drive performance and initiate positive change.
You are a retail expert, accustomed to working in customer-focused, fast-paced/high-volume environments, bringing passion and knowledge to support your team and develop business opportunities.
You are a good communicator, with a friendly and confident manner appreciated by customers, team members, and stakeholders.
You are a leader, motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example and providing coaching to drive performance and change.
You are adaptable, skilled at prioritising and keeping your team calm and focused during times of change.
You are proactive, planning for upcoming weeks, months, and seasons, taking responsibility for your business area's success.
This role embodies our values: being a trusted and respected colleague.
This guide provides a summary of the role; however, all team members are expected to be flexible and undertake work as needed according to the business's needs.
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