Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.Key Responsibilities:Develop and execute customer success strategy and processesBuild and lead a high-performing customer success teamOwn customer onboarding, adoption, and expansion processesMonitor customer health metrics and proactively address churn risksCollaborate with sales team on account expansion opportunitiesDevelop customer training programs and success resourcesManage escalations and coordinate with recovery agents for theft incidentsDrive product feedback loop with development teamEstablish customer advisory board and advocacy programsRequirements:5+ years customer success or account management experience, preferably in SaaS/technologyProven track record of building customer success functions from scratchExperience with telematics, fleet management, or automotive industry preferredStrong analytical skills and experience with customer success metricsExcellent leadership and team-building capabilitiesOutstanding communication and presentation skillsExperience with CRM and customer success platformsBachelor's degree in business or related fieldWhat We Offer:Competitive salary plus equity in a fast-growing companyOpportunity to build and lead a critical functionWork with cutting-edge telematics technologyDirect impact on business growth and customer satisfaction
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