Job Description We are seeking a detail-oriented and organised System Administrator to join our team. In this role, you will be responsible for providing exceptional administrative assistance and support to our organisation. Your primary focus will be on LMS ticket support, liaising with clients to address issues, and effectively working towards solutions. You will also manage the inbox and ensure clear and transparent communication on progress. As part of this role the System Administrator will: Manage and prioritise LMS (Learning Management System) ticket support, responding to inquiries and resolving issues promptly. Collaborate with clients to understand their concerns and challenges, maintaining a proactive and client-centric approach to problem-solving. Work closely with internal teams to address client issues and find effective solutions, ensuring a seamless experience for clients. Monitor and manage the inbox, promptly responding to emails and inquiries, and forwarding relevant information to appropriate team members. Maintain accurate and up-to-date records of client interactions, issue resolutions, and progress updates. Provide clear and timely communication to clients regarding the status of their inquiries and the progress of issue resolution. Assist in creating and updating documentation related to issue resolution processes, best practices, and FAQs. Support the team in administrative tasks such as data entry, reporting, and generating necessary documentation. Participate in team meetings and contribute insights for process improvement and client satisfaction enhancement. Working pattern and location Up to £27,000 40 hours per week – hybrid working method Permanent Monday-Friday