Job Description
đź“Ś Service Transition Lead
đź“Ť Cardiff (Hybrid Working)
đź’° ÂŁ50,000 per annum + excellent benefits
What You’ll Do:
Join a highly regarded organisation as a Service Transition Lead and play a pivotal role in ensuring the smooth introduction of new and evolving IT services into live environments. You’ll be central to planning and coordinating the transition process, liaising with project teams, support teams, and stakeholders to deliver changes with minimal disruption.
Working within a matrix structure, you’ll use your influencing skills to gain buy-in and ensure all elements of the change lifecycle are aligned with business needs.
What You’ll Bring:
1. Proven experience in service transition within an IT service environment
2. Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential)
3. Background in working across project and service teams, driving effective collaboration
4. Confidence in managing risk assessments, deployment coordination, and operational readiness
5. Ability to produce and maintain detailed documentation throughout the transition lifecycle
6. Effective communication skills to engage technical and non-technical stakeholders
7. Experience working in complex, multi-disciplinary organisations with ent...