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Senior Configuration Analyst, Cardiff (Grangetown)
Client:
Location:
Cardiff (Grangetown), United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Contract ServiceNow CMDB Analyst
You’ll own CMDB and CSDM maturity for a fast-moving technology group in the financial services sector. Working with product owners and service leads, you’ll run discovery, service mapping, and portfolio management that unlocks reliable data for Ops, SecOps, and Finance.
Responsibilities:
* Shape and maintain a healthy CMDB, mapping CIs to the latest CSDM standard.
* Drive Discovery and Service Mapping across on-prem and cloud estates.
* Lead remote workshops, translate requirements into clear blueprints.
* Set data-quality rules, monitor CMDB health, resolve source conflicts.
* Coach delivery squads during sprints, sharing ServiceNow best practices.
Qualifications:
* Deep ServiceNow CMDB/CSDM delivery track record (Discovery, Service Mapping, APM, SPM).
* Solid grasp of ITIL v3/4 and SACM governance.
* Broad infrastructure insight – servers, networks, load balancers, databases.
* Confident communicator with senior tech and non-tech stakeholders.
If you’re interested, apply now or reach out to [emailprotected] for more information.
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