Port Operations Coordinator - Southampton, Hampshire, United Kingdom
Port Operations Coordinator
Location: Southampton, UK
Company: Ocean Network Express (ONE)
Contract: Full time, Permanent
Ocean Network Express is looking for a Port Operations Coordinator to join our Operations team in Southampton. This is an exciting opportunity for someone with experience in shipping or port operations who thrives in a fast-paced environment and enjoys working closely with terminals, vendors, and internal stakeholders to keep cargo moving smoothly.
As Port Operations Coordinator, you will play a key role in ensuring high-quality local port and customs operations. You’ll support efficient processes across the business, assist with terminal coordination, manage feeder transport requirements where applicable, and contribute to contract optimisation and cost monitoring.
Key Responsibilities:
Process & Quality Management
* Monitor terminal costs and improve transparency
* Act as a key link between Customer Services, vendors, terminals and other departments
* Support smooth cross-functional workflows
Terminal Coordination & Problem Solving
* Work closely with terminals, customs and authorities to resolve operational issues
* Manage exceptions such as break-bulk or irregular cargo
* Ensure timely and sustainable solutions to disruptions
Contract Maintenance & Optimisation
* Support the management of local vendor and terminal contracts
* Ensure accurate utilisation of operational systems (OPUS, spreadsheets, port systems)
* Maintain high standards of process quality and data accuracy
Feeder Planning (where applicable)
* Coordinate daily feeder transport requests, including DG and VGM matters
* Ensure costs are correctly captured in systems
* Maintain strong vendor relationships and support schedule changes
Communication & Stakeholder Support
* Provide accurate updates to internal and external stakeholders
* Support invoice amendments and operational reporting
* Ensure high levels of client and stakeholder satisfaction
What We’re Looking For
* Vocational qualification or equivalent
* 3–5 years’ experience in shipping, port operations or feeder environments
* Strong knowledge of customs procedures and IMDG regulations
* Excellent written and spoken English
* Strong analytical and problem-solving skills
* Highly organised, methodical and able to prioritise workload effectively
Comfortable working under pressure in a busy operational setting
* Proficient in Microsoft Office / Google Suite (OPUS experience desirable)
Why Join ONE?
* Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
* 25 days holiday excluding bank holidays
* Death in Service Benefit (x8 annual salary)
* Employee Assistance Programme, with free independent confidential support and virtual GP services
* Interest free annual travel season ticket loan
* Annual Medical Health check
* Annual eye test and contribution towards glasses for VDU prescriptions
* Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
* Loyalty Award Scheme
Apply now by submitting your CV below. The closing date for this role is Wednesday 18th February 2026.