Join Amplius as a Revenue Maximisation Manager, where you’ll lead the delivery of a consistent and sustainable approach to income recovery. This is a great opportunity to guide a dedicated team and work collaboratively across the organisation to improve outcomes, ensuring services remain customer-focused while strengthening our long-term financial position.
Salary: £53,251 per year
Contract: Permanent, full time
Your week: 36.25 hours Monday – Friday 9am – 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Rushden, Peterborough or Boston office.
Snapshot of your role
* Lead and manage the recovery of sundry debts, including former tenant arrears, leasehold charges, recharges and other non-rent income streams
* Manage, support and develop the Revenue Maximisation Team, setting targets, holding regular 1-2-1s and monitoring performance against KPIs
* Develop and implement compliant, efficient and customer-focused debt recovery processes and procedures
* Analyse collection data and produce performance reports for senior management and external stakeholders
* Oversee legal action related to debt recovery, working with internal teams, legal services and enforcement agencies
* Work collaboratively with internal teams and external partners to improve recovery outcomes and ensure joined-up working
* Handle complex or high-risk cases, manage external agency relationships, and ensure complaints are resolved in line with policy and timescales
What you’ll need to thrive in this role
* Proven experience in income collection and debt recovery within social housing or a similar environment
* Experience of managing and developing a team, including setting targets and driving performance
* Strong knowledge of sundry income streams and relevant legislation, regulation and good practice
* Excellent leadership and communication skills, with the ability to engage effectively with customers and stakeholders
* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
* A professional qualification in housing, finance or credit management (or willingness to work towards one)
* Confident using IT systems, including case management tools and performance reporting dashboards
* A fair, empathetic and customer-focused approach, with the resilience and adaptability to manage competing priorities and change
Please read the attached Job Description before applying so you get the full scope of the role.
You can read about our colleague benefits here - Amplius colleague benefits
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 26 April
Interviews: 8 May
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.
INDAD