Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this. What’s the job? Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
Responsibilities
* Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
* Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
* Be the first point of contact for customers and colleagues.
* Make sure our stores are safe at all times.
What we need: Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
* Passionate about customers and doing the right thing for them.
* Like to have a global view and not be constrained to specific areas of the store.
* Safety conscious and use an eye for detail to spot compliance opportunities.
* Enjoy interacting with colleagues and working in a team.
* Like to bring energy to each day and motivate those around you.
* Confident to have autonomy and trust to make decisions for the customer at pace.
As well as a competitive salary, our benefits package includes:
* Award‑winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Payroll giving
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits and lots more
#J-18808-Ljbffr