Job Description
Values Based ScreenerAt Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.coJob overviewWhilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.We are looking for a motivated individual to join our Medical Secretarial team within the Adult Community Mental Health Services based in Ware.Our Administrators are pivotal to our work in providing first line contact to people who call us, and in providing a comprehensive, professional and effective administrative support to our team.You will have the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision.In return, we offer structured supervision and access to training and development as part of your own personal development and support plan. A friendly and supportive team environment.Main duties of the jobThe job role involves providing comprehensive, professional, and effective secretarial and administrative support to the Adult Community Mental Health Service. You will be responsible for answering the telephone, note taking, sending letters, updating, and setting up systems for administration, records, on-going database management and daily email management.This is a busy and varied role so good interpersonal skills are required.
As some of the work will involve speaking to service users on the telephone, you must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner.The right person will be able to work with a degree of autonomy and apply a high degree of confidentiality to all of their work. Working for our organisationHertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality CommissionOur family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:Welcoming.
Kind. Positive. Respectful.
Professional.Detailed job description and main responsibilities- Providing administrative support to the psychology team within ACMHS- Responsible for logging new referrals, managing the service user opt in letters and the booking of the psychology assessments.- Assisting the psychologists to co-ordinate psychology groups.- To transcribe formal minutes of meetings and distribute and store/file as necessary.- Management of the available equipment for the team.- Responsibility for ensuring all correspondence is accurately and appropriately presented.- E-mail management- To be highly skilled and experienced in the full range of secretarial work practices, software programs.- To use appropriate programs daily to create a variety of documents to meet the diverse needs of the team.- To be responsible for the accurate storage and retrieval of information according to the Data Protection Act 1984 and Freedom of Information Act 2000 and archiving where possible- Responsible for a number of data bases and filing systems.- To use knowledge, and experience to meet the needs of the service by completing tasks on a daily basis- To update skills as necessary and attend mandatory training.- To produce spreadsheets and KPI’s- Maintain reports to present to the senior psychology team- Cover adhoc admin duties required by the team- Provide reception cover during absencesFor a more comprehensive Job and Person Specification please read attached before applying Person specificationQualificationsEssential criteria- A good standard of education to secondary level.- Advanced IT skillsExperienceEssential criteria- Experience working in an office environment- Experience recording and typing up meeting minutes- Microsoft Office/Word/Excel/Outlook Packages.- Experience creating and maintaining spreadsheetsDesirable criteria- NVQ3/RSA3 OR equivalent experience.- Experience of typing lettersKnowledge & SkillsEssential criteria- To record and transcribe notes, either byhand or on a laptop in meetings.- Maintain a filing system, both paper and computerised systems.Desirable criteria- Ability to organise and prioritise ownworkload.- Knowledge of medical terminology- Proficient in diary management.Communication SkillsEssential criteria- Ability to communicate with a range of people, whilst taking into account the confidential nature of the post.Analytical SkillsEssential criteria- To make judgements, without direct supervision, as to the importance/urgency of workload issues.About usHertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country.
Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you.Additional InformationHPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community.
We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.Infection ControlAll our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all rolesAI Usage Guidance While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have tailored your application before submitting it.For further information, please refer to the Trust’s guidance on AI usage document which can be found below. Visa, Immigration and SponsorshipAs a Trust we will offer sponsorship to roles which require professional registration, unfortunately, if you apply for a role that is outside of that your application will not be considered for the role.
If you hold a different visa type, you must have a minimum of 2 years on your current visa to be considered for a role.