Job Description
We are looking for a part-time, Repairs Coordinator tosupport our residents by processing repairs requests and enquiries and to provide administrative support within our Property Service Team.
We are proudly not for profit and providing housing for older people is at the heart of what we do.
Main Responsibilities of the role:
* Receiving and processing telephone calls, emails and correspondence on repair and maintenance issues, redirecting where needed.
* Raising works orders and appointments using Pyramid, ensuring correct codes, priorities and timescales.
* Advising residents of repairing responsibilities and ensuring resident recharges are applied appropriately.
* Meeting service targets and standards for response times and repairs completion, working with contractors.
* Carrying out administrative tasks including document handling, updating contact/contractor records, and invoicing.
* Managing resident expectations to minimise conflict and complaints.
* Recording and following up customer feedback to ensure issues are resolved within agreed timescales
* Coding repairs correctly so charges are allocated to the correct budget line.
Candidate Requirements
* Good understanding of repairs processes (social housing experience desirable).
* Awareness of social housing and care (desirable).
* Excellent communication skills (written and verbal).
* IT literacy MS Office and Excel, ideally MS365.
* Strong organisational and prioritisation skills.
* Good financial skills and attention to detail.
* GCSE grade C or above (or equivalent) in Maths and English.
Additional Information
Hours of work are: Wednesday to Friday (21 hours per week, 9am 5pm)
The role is based at Ronald Simson House in Seaford, with option to work some hours from home.
It may involve occasional travel to some schemes in the region.
Benefits
* 22 days' annual leave (excluding bank Holidays, pro rated for part-time staff)
* Contributory pensions scheme, with employer contributions
* Dedicated Employee Assistance Program (providing confidential support and advice)
* Refer a Friend bonus
Closing date: 23rd March 2026
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