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South Wales (Cardiff, Newport)
Field Service Engineer - Permanent contract
Who We Want
* Detail‑oriented process improvers – critical thinkers who naturally see opportunities to develop and optimise work processes, simplifying, standardising and automating where possible.
* Collaborative partners – people who build and leverage cross‑functional relationships to bring together ideas, data and insights to drive continuous improvement.
* Dedicated achievers – people who thrive in a fast‑paced environment and stop at nothing to ensure a project is complete and meets regulations and expectations.
What You Will Do
To maintain a professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers.
Service Responsibility (60%)
* Repair and check electronic / mechanical Stryker products
* Perform annual checks and according to MDR on customer site
* Fulfil service contracts with planned maintenance
* Installation of Stryker systems on customer site (e.g. Integrated OR)
* Software & hardware upgrades
* Delivery of technical training to internal & external parties
Reporting (25%)
* Efficient and thorough documentation of service activities for internal and external reference
* Scheduling of customer visits in cooperation with customer service
* Ensure traceability of all field‑based Stryker products through reporting tools
* Attend team meetings, deliver presentations to encourage team development
Sales Support (10%)
* Give technical support to product managers and sales staff
* Give technical support to customers and the sales department
* Provide IT support on certain instruments
* Escalate opportunities and issues appropriately
Head office support (5%)
* Ensure excellent follow‑up on all customer‑initiated issues
* Ensure service provided is invoiced if not under warranty
Working conditions
* Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
* Field Service Engineers will be expected to engage with key customers and stakeholders including theatre staff, EBME staff and managers, CSSD staff, procurement and purchasing staff
* Travel will be a regular occurrence within the defined region; accommodation will be provided or arranged to the standard level within Stryker travel policy
Job Dimensions
* Responding to service complaints as defined
* Turn‑around time for repairs
* Profitability of the field service business
* Individual objectives as defined annually
What You Need
* Degree in engineering (medical electronics, camera technology or equivalent) with at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software, Medical Physics, Technology subjects
* Fluency in both spoken and written (technical and medical) English
* Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
* Good skills in the local language
Experience
* Minimum 3 years of experience in medical electronics, combined with good mechanical skills
* Minimum 2 years of experience in a hospital environment and health‑care work
* IT experience on administrative and technical level
Competencies
* Service‑minded
* Quality confident
* Persistent
* Good perception
* Polite
* Accurate
* Positive
* Loyal
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing; Industrial Machinery Manufacturing; Medical Equipment Manufacturing
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