Overview
Our client is a Bristol based wholesale company, and they are currently seeking a full-time, permanent, Customer Services Advisor to join their friendly sales team based in Yate, Bristol. Working 5 days per week in the office.
Don’t have previous sales experience? Don’t worry their friendly sales / customer support team are happy to offer training and support to help you develop in the role.
Location
Yate, Bristol
Salary
£27,249 per annum (starting basic salary is £23,970 per annum plus, earn up to a £350.00 monthly performance related bonus)
Job type
Full time, Permanent (37.5 hours per week; Monday - Friday; Start time of 9:00/9:30am)
Benefits
* 20 days holiday + bank Holidays, increasing to 25 days with length of service
* Workplace Pension Scheme
* Life Assurance Scheme - enrolment from day 1 of employment
* Income Protection Scheme - enrolment from day 1 of employment
* Access to Employee Health Assured Program (EAP)
* Staff discount on company goods
* Free onsite car parking and covered bicycle rack
* Free annual eye test
* Great sales incentive rewards including High Street Vouchers
Responsibilities
* Handling of outbound and inbound customer calls.
* Order capture, ensuring products are keyed accurately.
* Liaising with colleagues across the business to resolve issues and answer customer queries.
* Providing customers with up-to-date product information.
* Building customer relationships.
* Working alongside the field sales team to co-manage customer accounts and communicate customer information.
* Gaining an awareness of competitor activity.
* Promoting new products through positive customer relations and product knowledge.
* Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased.
* Effective use of questioning to identify opportunities and match suitable products to customers.
* Working within company GP margin guidelines.
The Person
* Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role.
* Computer literate and able to learn new systems quickly.
* Good level of numeracy and English literacy skills.
* Excellent verbal and written communication skills.
* Friendly, helpful, disposition with excellent customer service skills.
* Target driven.
* Great attention to detail.
* Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations.
* Comfortable making and answering telephone calls with a professional and friendly telephone manner.
* Ability to work in a team as well as individually.
* Self-motivated with good time management skills.
* A positive attitude, a willingness to learn and a desire to show initiative.
All applicants must provide proof of eligibility to work in the UK. Our client is an equal opportunity employer, dedicated to a policy of non-discrimination. Only successful applicants will receive a response.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Advertising Services
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