About Us
Morningstar Corporation is a leading manufacturer of reliable, high-performance solar energy power solutions. Our team is dedicated to innovation, quality, and delivering practical solutions that meet the evolving needs of our customers and partners worldwide.
Job Summary
Morningstar is seeking a detailed Logistics Coordinator to join our Operations team. This role is responsible for accurately and efficiently processing customer orders, and ensuring timely fulfillment and delivery. The Logistics Coordinator works cross-functionally with our Sales, Warehouse, Logistics, and Customer Service teams to ensure a seamless order flow and an exceptional customer experience.
Onboarding requires full-time, on-site training for the first 3 to 6 months. After the initial period, the role will transition to a hybrid schedule, with a combination of on-site and remote work, subject to performance and business needs.
Key Responsibilities
Order Management & Processing
* Review and enter customer orders into the system with a high degree of accuracy
* Verify product availability, pricing, and customer information
* Monitor and manage open sales orders and backlogs in the ERP system
* Process order changes, cancellations, and returns as needed
* Experience with e-commerce platforms or B2B order portals
Customer & Sales Support
* Communicate with customers and sales teams to clarify order details or resolve discrepancies
* Monitor order status and proactively address delays or issues
Logistics & Fulfillment Coordination
* Coordinate with warehouse and logistics teams to ensure timely picking, packing, and shipping
* Coordinate with production, warehouse, and logistics teams to ensure order fulfillment aligns with customer delivery dates
* Review and update shipping schedules, prioritizing backlog shipments based on customer needs and business impact
Documentation & Reporting
* Maintain accurate records of transactions and support documentation. Familiarity with customs paperwork, bills of lading (BOL), packaging slip, and commercial invoice.
* Provide support in generating shipping labels, packing lists, and invoices for RMA/warranty shipments
Inventory & Office Support
* Assist in inventory checks and stock reconciliation when required
* Maintain office management tasks such as supplies inventory, placing orders, and coordinating office maintenance and repairs
Cross-Functional Support
* Assist other departments and perform additional tasks as needed
Qualifications
* High school diploma or equivalent required; Associate’s degree preferred
* 1–3 years of experience in order entry, order processing, or related administrative/logistics roles
* Proficiency with ERP and order management systems (e.g., Salesforce, SAP, NetSuite, Oracle)
* QuickBooks experience is required
* Understanding of international shipping, logistics, and duties/tariffs
* Strong Microsoft Office skills, including the ability to create spreadsheets, graphs, and tables, and use formulas or automation to process large data sets
* Proven customer service experience and skills
* Exceptional attention to detail and data accuracy
* Strong written and verbal communication skills
* Highly organized, with the ability to manage multiple priorities
* Able to work both independently and collaboratively in a fast-paced environment
Preferred Skills
* Basic knowledge of inventory and supply chain processes
* Ability to work well under pressure
* Basic accounting and invoicing knowledge
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Short Term & Long Term Disability
* Training & Development
* Hybrid work after onboarding period
* Incentive Stock Option Plan (ISO)
* Employee Stock Purchase Plan (ESPP)
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