Recruit4staff are representing a well-established travel business in their search for a Online Booking Administrator to work in Chester
Job Details:
1. Pay: Circa £25k based on experience
2. Hours of Work: 39 Hours per week, 4 shifts over 7 days including evenings and weekends
3. Duration: Permanent
4. Benefits: Standard pension, 22 days holiday increasing by 1 day per year up to 25 days, "Helping Hand" out-of-hours support service
Job Role: This role involves identifying failure issues and reporting them to the appropriate internal channels, using multiple supplier systems to re-book holidays, processing secure payments, and ensuring accurate data entry into back-office systems. You’ll be expected to exceed booking targets and provide exceptional customer service throughout the booking process.
Essential Skills, Experience, or Qualifications:
5. Strong knowledge of worldwide travel destinations
6. Familiarity with supplier websites and booking platforms
7. Fast and accurate system navigation skills
8. Experience using Word, Excel, and Global Distribution Systems (GDS)
Advantageous Skills, Experience, or Qualifications
9. GCSEs including English and Maths
10. Travel and Tourism qualification (NVQ, BTEC, Diploma)
11. GDS certification (e.g. Amadeus, Sabre, Galileo)
12. Sales or customer service training
13. Additional spoken or written languages
Additional Information
Commutable From: Wrexham, Chester, Deeside, Wirral, Ellesmere Port
Similar Job Titles: Customer Service Administrator, Booking Coordinator, Reservations Agent, Appointments Scheduler, Client Services Administrator, Front Desk Coordinator, Receptionist with Scheduling Duties, Travel Coordinator